Refund Policy

1. No Refund Policy

All purchases made on LevelUp — including but not limited to subscription plans (Noob Freelancer, The Grinder, Professional) and any associated credits — are final and non-refundable. Once a payment is processed, no monetary refund will be issued under any circumstances.

By completing a purchase, you acknowledge and agree that:

• You have reviewed the plan features and pricing before purchasing
• You understand that all sales are final
• No partial, pro-rated, or full refunds will be provided
• Unused credits do not qualify for a refund

2. Subscription Cancellation

Although we do not offer refunds, you may cancel your subscription at any time. When you cancel:

• Your access and remaining credits continue until the end of your current billing period
• No further charges will be applied after cancellation
• Your account reverts to the Free plan once the billing period ends
• Cancellation does not entitle you to a refund for the current or any previous billing period

3. Credits

Credits allocated with your subscription plan are non-refundable and non-transferable. Credits:

• Are allocated upon subscription activation
• Expire at the end of your billing cycle (monthly or yearly)
• Do not carry over to the next billing period
• Cannot be transferred to another account
• Cannot be exchanged for cash or monetary value

4. Free Plan & Promotional Credits

The Free plan has no cost and is not eligible for refunds. Credits provided through sign-up bonuses, referral rewards, lucky draws, or any promotional offers are non-refundable, non-transferable, and have no cash value.

5. Service Issues & Goodwill

If you experience significant technical issues that prevent you from using the service, we may — at our sole discretion — offer:

• Credit compensation — additional credits added to your account
• Plan extension — extending your billing period at no additional cost

These are offered purely as goodwill gestures and do not constitute an obligation on our part. No monetary refunds will be issued, even in the case of service disruptions.

Please contact our support team with details about the issue, including any error messages or screenshots.

6. Chargebacks

If you file a chargeback or dispute with your bank or payment provider without first contacting our support team, your LevelUp account will be immediately and permanently suspended. We reserve the right to pursue recovery of the disputed amount plus any associated fees.

We strongly encourage you to contact us first via our Support Page before initiating any dispute with your bank.

7. Pre-Purchase Recommendations

Before purchasing a subscription, we recommend:

1. Try the Free plan first — use your 100 free credits to test our AI tools
2. Review plan features — compare what each plan includes on our Pricing Page
3. Start with monthly — if you're unsure, start with a monthly plan before committing to yearly
4. Contact support — reach out if you have any questions before purchasing

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective upon posting to this page. It is your responsibility to review this policy periodically.

9. Contact

For billing inquiries or questions about this policy:

• Email: support@levelupupwork.com
• Support: LevelUp Support Page