Your privacy matters to us. This policy explains how LevelUp ("we," "us," or "our") collects, uses, and safeguards your information when you use our AI-powered freelancer tools and services.
1. Information We Collect
1.1 Account Information
When you create a LevelUp account, we collect:
- Name — to personalize your experience
- Email address — for account authentication, notifications, and support
- Password — stored securely using industry-standard hashing (bcrypt)
1.2 Usage Data
We automatically collect information about how you use our services:
- Features accessed (e.g., Proposal Writer, Keyword Generator, Profile Analysis)
- Generation history and credit usage
- Session activity, browser type, and device information
- IP address for security and rate-limiting purposes
1.3 Content You Provide
When using our AI tools, you may provide:
- Job descriptions for proposal generation
- Profile screenshots for health check analysis
- Keywords and niche information
- Chat messages with Sam AI assistant
⚠️ Important: We do not sell, rent, or share your personal data with third-party advertisers or data brokers.
2. How We Use Your Information
We use your information to:
- Provide our services — generate proposals, keywords, and profile analyses
- Improve our AI models — anonymized data may be used to improve output quality
- Process payments — subscription and credit purchases via Stripe
- Send communications — account updates, security alerts, and product announcements
- Prevent abuse — rate limiting, fraud detection, and security monitoring
- Provide support — respond to your inquiries and troubleshoot issues
3. Data Sharing & Third Parties
We share data only with the following trusted services:
- Stripe — for secure payment processing. Stripe's privacy policy applies to payment data.
- OpenAI — content you submit is processed by OpenAI's API to generate results. We do not store your content on OpenAI's servers beyond the API call.
- Email services — for transactional emails (verification, password reset, notifications)
We do not share your data with any other third parties unless required by law.
4. Data Security
We implement industry-standard security measures:
- All data transmitted via HTTPS/TLS encryption
- Passwords hashed using bcrypt with salt rounds
- HttpOnly cookies for session authentication
- Rate limiting to prevent brute-force attacks
- Regular security audits and monitoring
5. Data Retention
- Account data — retained as long as your account is active
- Generation history — retained for up to 90 days for your reference
- Deleted accounts — data is permanently deleted within 30 days of account deletion
6. Your Rights
You have the right to:
- Access your personal data at any time via your account settings
- Update your profile information
- Delete your account and all associated data
- Export your generation history
- Opt out of non-essential communications
7. Cookies
We use cookies for:
- Essential cookies — authentication and session management (required)
- Preference cookies — storing your theme and display preferences
We do not use advertising or tracking cookies.
8. Children's Privacy
LevelUp is not intended for users under 16. We do not knowingly collect information from children. If we become aware of such collection, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or an in-app notification. Continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or your data, contact us at: